Leadership

Dealing Effectively With Complaints - Webinar

Leadership

Dealing Effectively With Complaints - Webinar

Would you like to feel more confident and knowledgeable when handling complaints? 

Do you know the regulatory requirements when dealing with complaints? 

This session will cover the neuroscience and behaviour around stakeholders making complaints and service providers dealing with complaints. An important session to equip educators with the skills to understand the ‘why’ behind complaints, and how to regulate and work effectively with stakeholders in order to respond to complaints more confidently and effectively. 

2 hour contribution

Elective PD

Teachers may consider using this course towards their Elective PD hours, to maintain teacher accreditation requirements, in line with the Elective PD Guidelines.

 

Elective PD

National Quality Standard Areas

Area 7 – Governance and leadership

Area 2 – Children's health and safety

Available Dates

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