Complaints Handling

Sample Required Policies

Complaints Handling

Our education and care service affirms that people have a right to question and influence decisions made and services provided. We take complaints seriously and manage them in a confidential, timely, transparent and meaningful way.

COVID-19 Risk Assessment Tool

COVID-19

COVID-19 Risk Assessment Tool

The tool will help you to navigate through a number of COVID-19 related scenarios, outlining hazards, risks, likelihood and potential control strategies.

Resource updated: 18 May 2022

ABC Kids Early Education & CBCA – Recording

Recordings

ABC Kids Early Education & CBCA – Recording

Watch the recording of our webinar "Children’s Literature and Multimodal Literacy in the Early Years", which was streamed live and for "members only" on 12 May 2022. Bonus: Free resources for download.

Mentoring in ECEC

Webinars

Mentoring in ECEC

The terms Mentor and Mentoring are used widely in the Early Education sector, but what do they really mean? Join us in this webinar as we delve into what makes a successful mentoring relationship. We explore the roles of mentor and mentee and different models that are usedl for mentoring. 

Added:      December 2021
Duration:  10 minutes

Opportunities to support you to manage workforce shortages now

Team Resource Kit

Opportunities to support you to manage workforce shortages now

CELA has collated some of the programs, scholarship and training opportunities across the country designed to support attraction and retention of teachers and educators. 

Acceptance and Refusal of Authorisations

Sample Required Policies

Acceptance and Refusal of Authorisations

The Education and Care Services National Regulations require approved providers to ensure their services have policies and procedures in place in relation to the acceptance and refusal of authorisations. These procedures ensure that required authorisations are obtained and kept in the enrolment record an help to ensure that the health, safety, wellbeing and best interests of all children are met. 

Dealing with Infectious Diseases COVID–19 (CORONAVIRUS)

COVID-19

Dealing with Infectious Diseases COVID–19 (CORONAVIRUS)

In response to Member requests, we have developed a COVID-19 policy. This policy will guide you in implementing vigilant hygiene practices that prevent the spread of infectious diseases, including COVID-19.

Resource updated:  27 APR 22

NQF Reflection Tool

Team Resource Kit

NQF Reflection Tool

This NQF Reflection Tool has been designed for early education and care services to use to guide their preparation for meeting the requirements of the National Quality Standard.

Compliance

Simple Guides

Compliance

This is a simple guide to compliance for centre-based and family day care services.

Sun Protection

Sample Required Policies

Sun Protection

We are committed to providing an environment that ensures all children, educators and staff are protected from ultraviolet (UV) radiation for all outdoor activities. This policy has been adapted from the Cancer Council Victoria sample SunSmart policy and procedures for early childhood. 

Assessment and Ratings

Simple Guides

Assessment and Ratings

This simple guide is designed to increase understanding of the Assessment and Ratings process under the National Quality Framework for long day care services, Family Day Care services, outside school hours care services and preschools.

Being an Approved Provider

Simple Guides

Being an Approved Provider

This is a simple guide to the role of an Approved Provider under the National Quality Framework (NQF).

Guild Insurance

CELA’s insurer of choice. Protecting Australian businesses and individuals with tailored insurance products and caring personal service.