SHOP

This online merchant is located in Australia.

The policy below relates to the sale of goods and services by Community Child Care Co-Operative Ltd NSW.

 

Pricing policy

  1. Country of domicile
    CCCCNSW is a co-operative incorporated in New South Wales. The CCCCNSW Office is located in NSW.
  1. Currency used in transactions
    All transactions are completed using Australian Dollars (AUD$) and through the Australian banking system.
  1. Goods and Services Tax
    Goods and Services Tax (GST) is applied to all CCCCNSW transactions in accordance with Australian Tax Office requirements.
    All prices include Goods and Services Tax unless otherwise stated.
  1. Price changes
    CCCCNSW reserves the right to change prices and freight charges at any time. Price and freight charge changes are not retrospective.
  1. Payment
    CCCCNSW requires full payment of all items ordered before items are shipped (unless otherwise agreed by all parties involved). The following payment methods are accepted:

Preferred: Visa, Mastercard

Other options: Paypal, Direct Debit

Delivery policy and fees

  1. Shipping practices within Australia
    Orders are dispatched through Australia Post and will be shipped within 3-5 working days, with an expected delivery time of up to 10-14 days after that (depending on the location the order is being shipped to).
  1. Shipping practices outside Australia
    The delivery method and charge will be discussed with the customer prior to completing the purchase. All items will be shipped by the method agreed. Delivery may take up to 30 working days after the payment has been received (timing will depend on the delivery mode adopted and delays in customs and excise procedures).
  1. Items not available or unable to fulfil order
    If an item becomes unavailable, CCCC will contact the customer to offer a refund or credit.

 

LEARNING AND DEVELOPMENT

 

Price and Payment.

The Price shall be either:

as indicated on invoices provided by CCCC to the Client in respect of Services or products supplied; or

CCCC’s quoted Price in the form of a proposal or Service Agreement, which once signed by the client shall be binding.

The Client shall accept CCCC’s /proposal in writing (via return email) within fourteen (14) days of receiving.

CCCC reserves the right to change the Price in the event of a variation to quotation/proposal.

Time for payment for the Services will be stated on the invoice or outlined in the Service Agreement. If no time is stated then payment shall be due fourteen (14) days following the date of the invoice.

Payment can be made by credit card, by direct debit, Paypal or by any other method as agreed to between the Client and CCCC.

GST and other taxes and duties that may be applicable shall be added to the Price except when they are expressly included in the Price.

If payment is not received in full prior to an event/course, CCCC may refuse delivery of the Service event/course.

 

Cancellation

CCCC may cancel any contract to which these terms and conditions apply or cancel delivery of Services at any time before the Services are delivered by giving written notice to the Client. On giving such notice CCCC shall repay to the Client any sums paid in respect of the price. The company shall not be liable for any loss or damage whatsoever arising from such cancellation.

If a course is cancelled we will advise you as soon as possible and offer options/ alternatives. If you are unable to attend a course, you can send someone in your place.

All bookings made via the CCCC website you wish to cancel require you notify us by email, at least 7 working days in advance and we will refund your fees, less $10 to cover the cost of administration. If you cancel with less than 7 working days notice, or do not attend a course you will not be eligible for a refund.

 

MEMBERSHIP

The following terms and conditions apply to all Community Child Care Co-Operative Members.

 

Constitution

All Members are bound by Community Childcare Co-operative’s constitution and by all laws, notices and directives of the Community Child Care Co-operative. A copy of the Rules of the Cooperative can be supplied upon request or can be found on our website.

Types of Membership

Membership types include:

  • Community, not for profit individuals and service providers
  • Commercial, for profit individuals and service providers
  • Associates (persons involved in the provision of support services to the field of early and middle childhood education and care)
  • Student/Retired

Conditions of Membership

All new members will be granted preliminary membership and access to all member resources, if membership is declined for any reason a full refund will be given.

All members are required to indicate they accept all terms and conditions of membership. Applications will not be processed until confirmation is received.

Transfer of Membership

Community Child Care Co-Operative Memberships are non-transferable.

Upgrade of Membership

Where a Member wishes to upgrade their membership to a different membership package, they can do so by email to info@cela.org.au, further information can be found here (link to: https://www.cela.org.au/membership-packages/upgrade-your-membership/)

Re-instate a Lapsed Membership

To re-instate your lapsed Membership (up to 3 months after Membership fees were due) refer to your Membership Renewal Notice for payment options or log on to the Members’ section of the website to pay the full amount of your outstanding membership subscription or contact the Community Child Care Co-Operative Member Services Team 1800 157 818.

Re-admission to Community Child Care Co-Operative

If you have been un-financial for 12 months or more, you will need to apply for Membership via our website www.cela.org.au/membership-packages/ or by contacting the Community Child Care Co-Operative Member Services Team 1800 157 818.

Resigning a Membership

Members wishing to resign their membership during the membership period are required to do so in writing, by mail or email. Please include your Community Child Care Co-Operative Membership number, full name and contact details. Membership fees are non-refundable.

Annual Membership Fee

The Annual Membership Fee payable by a Member is the sum for the relevant category of Community Child Care Co-Operative Membership. Membership renewals are issued 12 months after joining and fall on the 15th of the month.

All Membership Fees are due and payable in advance of the member’s renewal date each year.

Failure to Pay

If a Member does not pay their Membership fees, their Membership will lapse and they will not have access to membership benefits.

Costs Incurred in Processing Membership Fees

If Community Child Care Co-operative incurs any unexpected costs in processing Membership fees, those costs will be charged back to that Member. Costs may include but are not limited to bounced cheque fees and related bank charges.

Membership Refunds

Membership fees will not be refunded except where:

an application for membership is declined

EVENTS and CONFERENCES

Terms & conditions of your booking:

All fees are payable in advance of the event.

Community Child Care Co-operative reserves the right to refuse entry to delegates for non-payment.

Community Childcare Co-operative reserves the right to cancel an event and to change the venue and content of the program at any time. If CCCC cancels and event for any reason a refund will be given on the ticket price but CCCCNSW are not liable for any other expenses incurred, such as travel or accommodation.

Should you be unable to attend an event after booking, a substitute is welcome at no extra charge. All substitutes should be communicated to Community Child Care Co-operative

Any cancellation must be in writing to Community Child Care Co-operative (even if you have verbally advised of a cancellation).

Registration cancellations be received by email, if the notification is not received by CCCC the cancellation is deemed to have been not notified.

Cancellations made more than thirty (30) days prior to the event date will be refunded less 20% of the registration fee to cover administration costs. No registration refunds will be made after this date; however you may nominate a replacement delegate at no charge. Should your tickets be purchased within the 30 day period before the event, no cancellations will be accommodated

No refunds will be offered for cancellations communicated within two weeks of the event.

No shows will incur 100% charge on the full event price.

 

CCCC Gift Vouchers

Gift vouchers are valid for a period of 12 months from date of purchase, and bookings must be made within this period.

All training, events and other services provided by CCCC are subject to availability at the time of booking.

Bookings using a gift voucher must be made online via the CELA website cela.org.au.  The voucher number must be entered in the Gift Voucher field on the payment page along with payment details at the time of making the initial booking.

Acceptance of the gift voucher entered on a booking as payment is subject to final verification by CCCC upon receipt of the booking.

Should the total spend be more than the value of the Gift Voucher CCCC will invoice for the difference and this must be paid as per the booking terms and conditions.

Gift Vouchers may not be redeemed for cash. No credit or change will be given on the unused portion of the Voucher after the expiry date.

 

Changes to this Policy

From time to time it may be necessary for us to review this policy. We reserve the right to amend this policy at any time and to notify you of any amendments by posting an updated version on our website at cela.org.au

 

Last Updated: August 2017

 

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