Leadership

Dealing Effectively With Complaints - Webinar

Would you like to feel more confident and knowledgeable when handling complaints? 

Do you know the regulatory requirements when dealing with complaints? 

This session will cover the neuroscience and behaviour around stakeholders making complaints and service providers dealing with complaints. An important session to equip educators with the skills to understand the ‘why’ behind complaints, and how to regulate and work effectively with stakeholders in order to respond to complaints more confidently and effectively. 

2 hour contribution

Elective PD

Teachers may consider using this course towards their Elective PD hours, to maintain teacher accreditation requirements, in line with the Elective PD Guidelines.

 

Elective PD

National Quality Standard Areas

Area 7 – Governance and leadership

Area 2 – Children's health and safety

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Learn about the unique role management committees play in education and care services. Undertand how to ensure you are meeting regulatory compliance and where to find reliable information.

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Our Learning and Development Approach

Over 9,100 early educators, across all qualification levels, participated in learning and development with CELA in 2022. CELA has a strong vision and philosophy for professional learning, built over our 44+ year history as a peak body for Australia’s early education sector. 

Meet us!

CELA Facilitators

CELA’s Learning and Development facilitators come from a wide range of early education backgrounds, equipping them with practical sector based experience which is second to none. All our facilitators have a common passion for meaningful growth in every educators practice, resulting in better outcomes for children.

Need specific training on a date and topic that suits you?

Our expert educators will tailor the content to meet the needs of your team. You choose the date, location and topic and we’ll come to you.

Inservice Training

Inservice Training

While our training calendar is extensive, we know that sometimes you need a more targeted approach. Our learning and development specialists can tailor your training to be delivered where, when and how you need it. 

Mentoring

Mentoring

We offer a unique mentoring program that can be completely tailored to your needs and specifications. Based on sound educational practice and specialist expertise, our mentors provide one-on-one and group sessions to support professional progress.

RTO Accredited Training

CELA’s Registered Training Organisation (RTO ID: 90842) provides accredited, nationally recognised qualifications including our child protection training for childcare, early and middle childhood educators. We use high-quality, customised training and assessment materials written by subject matter experts to meet the unique requirements of the early childhood sector.

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