Leadership

Dealing Effectively With Complaints - Webinar

Leadership

Dealing Effectively With Complaints - Webinar

Would you like to feel more confident and knowledgeable when handling complaints? 

Do you know the regulatory requirements when dealing with complaints? 

This session will cover the neuroscience and behaviour around stakeholders making complaints and service providers dealing with complaints. An important session to equip educators with the skills to understand the ‘why’ behind complaints, and how to regulate and work effectively with stakeholders in order to respond to complaints more confidently and effectively. 

2 hour contribution

Elective PD

Teachers may consider using this course towards their Elective PD hours, to maintain teacher accreditation requirements, in line with the Elective PD Guidelines.

 

Elective PD

National Quality Standard Areas

Area 7 – Governance and leadership

Area 2 – Children's health and safety

Available Dates

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Over 9,100 early educators, across all qualification levels, participated in learning and development with CELA in 2022. CELA has a strong vision and philosophy for professional learning, built over our 44+ year history as a peak body for Australia’s early education sector. 

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CELA’s Learning and Development facilitators come from a wide range of early education backgrounds, equipping them with practical sector based experience which is second to none. All our facilitators have a common passion for meaningful growth in every educators practice, resulting in better outcomes for children.

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CELA’s Registered Training Organisation (RTO ID: 90842) provides accredited, nationally recognised qualifications including our child protection training for childcare, early and middle childhood educators. We use high-quality, customised training and assessment materials written by subject matter experts to meet the unique requirements of the early childhood sector.

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