Leadership

Dealing Effectively With Complaints - Webinar

Do you know the regulatory requirements when dealing with complaints?

This session will cover the neuroscience and behaviour around stakeholders making complaints and participants dealing with complaints. An important session to equip educators with the skills to understand the ‘why’ behind complaints, and how to regulate and work effectively with stakeholders.

2 hour contribution

Elective PD

Completing Dealing Effectively with Complaints will contribute 2 hours of PD addressing Standard 7 from the Australian Professional Standards for Teachers. Professional Engagement Standard 7: Engage Professionally with colleagues, parents, carers and the community. 

This course may also contribute 2 hours of Elective PD to your maintenance of teacher accreditation requirements, in line with the current Elective PD Criteria https://www.educationstandards.nsw.edu.au/wps/portal/nesa/teacher-accreditation/professional-development/pd-requirements

Elective PD

National Quality Standard Areas

Area 7 – Governance and leadership

Area 6 – Collaborative partnerships with families and communities

Area 2 – Children's health and safety

Available Dates

  • Tue, 23 Nov 21Book now

    Date: Tuesday, 23 November 2021
    Time: 11.00am - 1.00pm
    Delivery Method: Webinar
    Venue: Webinar

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Our Learning and Development Approach

Over 7,000 early educators, across all qualification levels, participated in learning and development with CELA in 2020. CELA has a strong vision and philosophy for professional learning, built over our 40 year history as the peak body for Australia’s early and middle childhood education sector. 

Meet us!

CELA Facilitators

CELA’s Learning and Development facilitators come from a wide range of early education backgrounds, equipping them with practical sector based experience which is second to none. All our facilitators have a common passion for meaningful growth in every educators practice, resulting in better outcomes for children.

Need specific training on a date and topic that suits you?

Our expert educators will tailor the content to meet the needs of your team. You choose the date, location and topic and we’ll come to you.

Inservice Training

Inservice Training

While our training calendar is extensive, we know that sometimes you need a more targeted approach. Our learning and development specialists can tailor your training to be delivered where, when and how you need it. 

Mentoring

Mentoring

We offer a unique mentoring program that can be completely tailored to your needs and specifications. Based on sound educational practice and specialist expertise, our mentors provide one-on-one and group sessions to support professional progress.

RTO Accredited Training

CELA’s Registered Training Organisation (RTO ID: 90842) provides accredited, nationally recognised qualifications including our child protection training for childcare, early and middle childhood educators. We use high-quality, customised training and assessment materials written by subject matter experts to meet the unique requirements of the early childhood sector.

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